Solutions Engineer

The solutions Engineer role is to deliver high-quality service to customers externally and technical support to the sales team internally.  To be the focal point in provides high-quality technical support and advice to the stakeholders internally and externally, in facilitating the establishment and usage of our services. Drive customer satisfaction, build a positive customer experience and quality solutions with our technology, enhanced services, and product development by providing feedback to the company.

• Work closely with team members to ensure support tickets are promptly handled in a timely manner and provide resolution.
• Attend in-person meetings with clients to investigate, troubleshoot and diagnose issues reported by clients.
• Practice troubleshooting framework and maintain a comprehensive record of issues and resolutions in the knowledge base.
• Perform daily system health check and monitoring for all Enfrasys’s clients. Provide recommendations to ensure operations efficiency.
• Conduct monthly meetings with Enfrasys’s clients and present on system health checks’ status.
• Supporting the team with technical enquiries from clients.
• Actively involve in project solutions delivery to fulfil clients’ operations environment.
• Implement, and test solutions based on customer’s business requirements.
• Engage with Solution Delivery team regularly and report on project status.

• Bachelor’s Degree in Computer Science/ Information Technology or fresh graduates.
• Good verbal and written communication.
• Knowledgeable in Microsoft technologies or other relevant skills.
• Preferrable Microsoft Certification and have a thorough understanding, familiarity, and experience with Microsoft Azure or Microsoft 365 but not a must.
• The position might require working late hours to meet customers’ deadlines.
• Able to accept criticism and improve on it.
• Candidate must be able to work on a rotational shift arrangement.
• Must be able to work independently and possess good interpersonal skills.