Careers at Enfrasys

Solutions Engineer

Available: Always Hiring

The solutions Engineer role is to deliver high-quality service to customers externally and technical support to the sales team internally.  To be the focal point in provides high-quality technical support and advice to the stakeholders internally and externally, in facilitating the establishment and usage of our services. Drive customer satisfaction, build a positive customer experience and quality solutions with our technology, enhanced services, and product development by providing feedback to the company.

Responsibilities:

  1. Work closely with team members to ensure support tickets ticket are attended in a timely manner and provide resolution.
  2. Attend in-person meetings with customers to investigate, troubleshoot and diagnose issues reported by customers.
  3. Practise troubleshooting framework and maintain a detailed record of issue logs and resolution in the knowledge base.
  4. Coordinate issues resolution activities with team members, subject matter experts, solution partners and principals.
  5. Develop preventive measures to prevent recurrence of issues.
  6. Perform daily system health checks and monitoring for customers of ENFRASYS. Provide recommendations to ensure operations efficiency.
  7. Conduct monthly meetings with customers of ENFRASYS and present on system health and status.
  8. Supporting the team with technical enquiries from customers.
  9. Involve in project as project delivery member to deliver solutions to customer environment.
  10. Implement, and test solutions based on customer’s business requirements.
  11. Engage with Solution Delivery team regularly and report on project status

Requirements:

  1. Degree/Diploma holder in Computer Science, Computer Engineering, MIS, Information Technology, or similar degree; equivalent combination of education and experience may substitute for degree.
  2. Minimum 3 years hands-on infrastructure implementation.
  3. Demonstrated experience in an enterprise environment or system integrator, and experience with Microsoft solutions and services such as Microsoft Azure and Microsoft 365 is an advantage.
  4. Have Microsoft Certification and have a thorough understanding, familiarity, and experience with Microsoft Azure or Microsoft 365.
  5. Passion in keep themselves up to date with the latest and greatest developments in the public/private/hybrid cloud arena and should have a thorough and deep understanding of cloud solutions in public.
  6. Experience architecting infrastructure solutions in private/hybrid/public cloud with Microsoft solutions using both Linux/Unix and Windows with recommendations.

Advantages:

Be the first to work with Microsoft technology.
We focus on employee advancement and skill set improvement.
Positive working environment and friendly colleagues.
Local, Young, Energetic and Fast Growing Local Company.
Great learning opportunities in a leading technology company.

  • Leaves: Annual Leave, Medical Leave, Hospitalization Leave, Replacement Leave.
  • Medical Benefits: Insurance for Hospitalization.
  • Telephone/Internet/Broadband Claim.
  • Salary increment based on individual performance.
  • Bonus based on company & individual performance.
  • Career Development: Training and certification sponsored by the company, Annual Talent Review, Career Planning and Leadership Development Program.
  • Event: Team Building, Ceremony, Annual Dinner, Birthday Celebration, Monthly Meeting Lunch, Virtual Dinner, etc
  • Additional Benefits:
    • Mileage Claim
    • Traveller Claim
    • Traveller Allowance
  • Open communication. Young, energetic, and fun working environment.

If you have the desire to be among the best,
do get in touch with us today!

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