Careers @ Enfrasys

Solutions Engineer

Availability: Always Hiring
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The solutions Engineer role is to deliver high-quality service to customers externally and technical support to the sales team internally.  To be the focal point in provides high-quality technical support and advice to the stakeholders internally and externally, in facilitating the establishment and usage of our services. Drive customer satisfaction, build a positive customer experience and quality solutions with our technology, enhanced services, and product development by providing feedback to the company.


  • Work closely with team members to ensure support tickets are promptly handled in a timely manner and provide resolution.
  • Attend in-person meetings with clients to investigate, troubleshoot and diagnose issues reported by clients.
  • Practice troubleshooting framework and maintain a comprehensive record of issues and resolutions in the knowledge base.
  • Perform daily system health check and monitoring for all Enfrasys’s clients. Provide recommendations to ensure operations efficiency.
  • Conduct monthly meetings with Enfrasys’s clients and present on system health checks’ status.
  • Supporting the team with technical enquiries from clients.
  • Actively involve in project solutions delivery to fulfil clients’ operations environment.
  • Implement, and test solutions based on customer’s business requirements.
  • Engage with Solution Delivery team regularly and report on project status.


  • Bachelor’s Degree in Computer Science/ Information Technology or fresh graduates.
  • Good verbal and written communication.
  • Knowledgeable in Microsoft technologies or other relevant skills.
  • Preferrable Microsoft Certification and have a thorough understanding, familiarity, and experience with Microsoft Azure or Microsoft 365 but not a must.
  • The position might require working late hours to meet customers’ deadlines.
  • Able to accept criticism and improve on it.
  • Candidate must be able to work on a rotational shift arrangement.
  • Must be able to work independently and possess good interpersonal skills.


Be the first to work with Microsoft technology. We focus on employee advancement and skill set improvement.
Positive working environment and friendly colleagues. Young, Energetic and Fast-Growing Local Company.
Great learning opportunities in a leading technology company.

  • Fixed Monthly Mobile Allowance
  • Leaves: Annual Leave, Medical Leave, Hospitalization Leave, Replacement Leave and etc.
  • Medical Benefits: Medical Claim, Group Hospitalization Insurance, Dental/ Optical.
  • Salary increments and bonuses are based on company discretion.
  • Career Development: Training and certification sponsored by the company, Annual Talent Review, Career Planning and Leadership Development Program.
  • Event: Team Building, Annual Dinner, Birthday Celebration etc.
  • Additional Benefits:
    • Mileage Claim

If you have the desire to be among the best,
do get in touch with us today!

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