Careers @ Enfrasys

Solutions Engineer

Availability: Always Hiring
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The solutions Engineer role is to deliver high-quality service to customers externally and technical support to the sales team internally.  To be the focal point in provides high-quality technical support and advice to the stakeholders internally and externally, in facilitating the establishment and usage of our services. Drive customer satisfaction, build a positive customer experience and quality solutions with our technology, enhanced services, and product development by providing feedback to the company.

Responsibilities:

  • Work closely with team members to ensure support tickets are promptly handled in a timely manner and provide resolution.
  • Attend in-person meetings with clients to investigate, troubleshoot and diagnose issues reported by clients.
  • Practice troubleshooting framework and maintain a comprehensive record of issues and resolutions in the knowledge base.
  • Perform daily system health check and monitoring for all Enfrasys’s clients. Provide recommendations to ensure operations efficiency.
  • Conduct monthly meetings with Enfrasys’s clients and present on system health checks’ status.
  • Supporting the team with technical enquiries from clients.
  • Actively involve in project solutions delivery to fulfil clients’ operations environment.
  • Implement, and test solutions based on customer’s business requirements.
  • Engage with Solution Delivery team regularly and report on project status.

Requirements:

  • Bachelor’s Degree in Computer Science/ Information Technology or fresh graduates.
  • Good verbal and written communication.
  • Knowledgeable in Microsoft technologies or other relevant skills.
  • Preferrable Microsoft Certification and have a thorough understanding, familiarity, and experience with Microsoft Azure or Microsoft 365 but not a must.
  • The position might require working late hours to meet customers’ deadlines.
  • Able to accept criticism and improve on it.
  • Candidate must be able to work on a rotational shift arrangement.
  • Must be able to work independently and possess good interpersonal skills.

Advantages:

Be the first to work with Microsoft technology. We focus on employee advancement and skill set improvement.
Positive working environment and friendly colleagues. Young, Energetic and Fast-Growing Local Company.
Great learning opportunities in a leading technology company.

  • Fixed Monthly Mobile Allowance
  • Leaves: Annual Leave, Medical Leave, Hospitalization Leave, Replacement Leave and etc.
  • Medical Benefits: Medical Claim, Group Hospitalization Insurance, Dental/ Optical.
  • Salary increments and bonuses are based on company discretion.
  • Career Development: Training and certification sponsored by the company, Annual Talent Review, Career Planning and Leadership Development Program.
  • Event: Team Building, Annual Dinner, Birthday Celebration etc.
  • Additional Benefits:
    • Mileage Claim

If you have the desire to be among the best,
do get in touch with us today!

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