A solutions specialist establishes and maintains contact with clients to determine what solution or product best suits their needs. As a solutions specialist, you collaborate with the sales team to develop goals and strategies. You need to be knowledgeable of how the solution can help the client become more productive and efficient and respond to client objections. Solutions specialists may also troubleshoot technical problems to keep client operations running smoothly.
You must be equipped with knowledge and experience in networking & security solutions e.g., IT solution, Microsoft Dynamic, Microsoft O365, Microsoft Azure, enterprise networking, etc.
Responsibilities:
- Collaborate in project solutions delivery for client’s needs
- Collaborate with Solution Architects and partners to design solutions meeting clients’ needs
- Engage with clients through discussions, presentations, and workshops to validate technology solutions.
- Regularly interact with clients to identify key priorities and develop action plans with the project team.
- Provide technicalguidance to resolve challenges for team members.
- Coordinate issues resolution with team members, partners and principals.
- Attend in-person meetings with clients for troubleshooting and issue diagnosis within SLA.
- Develop preventive measures and maintain a comprehensive issue record for future reference
Requirements:
- Minimum 3 years of hands-on infrastructure implementation experience.
- Demonstrated experience in an enterprise or system integrator environment, with knowledge of Microsoft solutions like Azure and Microsoft 365 as an advantage.
- Microsoft Certification preferred, with a passion for staying updated on cloud solutions.
- Experience in architecting infrastructure solutions using Linux/Unix and Windows in private/hybrid/public cloud and establishing automated DevOps release management pipelines is advantageous.
- Familiarity with multi-cloud environments, Agile, SCRUM, and Continuous Delivery is a plus.
- Strong analytical and problem-solving skills, excellent communication, and client handling experience, able to work independently under pressure with changing priorities.
- Candidate must be able to work on a rotational shift arrangement if require.
- Self-directed with the ability to drive change in unstructured environments.
Advantages:
Be the first to work with Microsoft technology. We focus on employee advancement and skill set improvement.
Positive working environment and friendly colleagues. Young, Energetic and Fast-Growing Local Company.
Great learning opportunities in a leading technology company.
- Fixed Monthly Mobile Allowance
- Leaves: Annual Leave, Medical Leave, Hospitalization Leave, Replacement Leave and etc.
- Medical Benefits: Medical Claim, Group Hospitalization Insurance, Dental/ Optical.
- Salary increments and bonuses are based on company discretion.
- Career Development: Training and certification sponsored by the company, Annual Talent Review, Career Planning and Leadership Development Program.
- Event: Team Building, Annual Dinner, Birthday Celebration etc.
- Additional Benefits:
- Mileage Claim